For Pam?

Part of a column :

Revealing exchange with an INS employee at my oath ceremony last week. There were 2,000 of us in a huge hall at the Javits Convention Center in Manhattan. They seated us by blocks, and were keeping track of who sat where, so they could hand out the naturalization certificates expeditiously. "A miracle of organization." I remarked to the INS man seating us. "Nah," he said, "it's all f****d up. Typical INS!" Derb: "Oh, come now, let's show a little institutional self-esteem." He: "You must be joking." Derb: "What, is morale bad, then?" He: "You can't imagine. Hey, I'm looking for another job." At times like this you realize that these government bureaucracies, for all their waste and follies, and for all we — especially we on the Right — love to scoff at them and criticize them, are staffed with ordinary people with the ordinary person's need to feel useful and valued. If that fellow was right, and morale at the INS is deep in the pits, that cannot be good for America.